Measurement and digital-signal-processing (DSP) specialist Pentek of Upper Saddle River, NJ has achieved ISO 9001:2000 quality management system (QMS) certification by the International Organization for Standardization (ISO). The certification measures a company's capabilities in meeting and improving upon product quality and customer satisfaction. The certification demonstrates the firm's adherence to documented quality processes and procedures that ensure ongoing improvements in the development, production, and support of the company's product lines.
As the firm's President, Danny Shamah, explains: "Conformance to ISO 9001:2000 quality-assurance standards required the implementation of some procedural changes. We identified areas for improvement and created recommendations to resolve and streamline processes. The result is that Pentek has created a focused, systematic approach to overall quality management that will improve service quality now and in the future." An independent auditing agency, SGS Systems and Services, conducting all of the ISO audits and, in June 2008, certified that Pentek had successfully passed all company-wide audits and achieved full certification for the design and manufacturing of digital signal processing (DSP), data acquisition and software radio products.